Shipping Information

Shipping
How long does shipment take?

We use LBC for Cash on Delivery (COD).
We use JRS for our prepaid transactions.

Standard delivery times for Luzon is 1 to 3 business days.
Other areas, please allow a minimum of 5 to 9 business days.

DUE TO THE CURRENT QUARANTINE MEASURES IN EFFECT, OUR SHIPPING PARTNERS ARE EXPERIENCING AN INCREASED WORKLOAD.
KINDLY ALLOW EXTRA TIME FOR YOUR ITEMS TO ARRIVE.

I haven’t received my order yet

When all orders are shipped out, a tracking number will be sent to you.
Please go to the LBC / JRS website, and enter your unique tracking number. This will let you know where your package is.

If you have not received your package within the specified time frame, please contact us and we will try our best to help, alternatively please follow up with your courier provider.

 

International shipping

When all orders are shipped out, a tracking number will be sent to you.
Please go to the courier /postal service website and enter your unique tracking number. This will let you know where your package is.

All sales for international shipping are final.
All personalized items order are final, and cannot be returned.

If a wrong size is ordered the customer may ship the item back to TRC at their expense for an exchange (all exchanges must be made within 30 day, and the product be in new condition).